Support

How Can We Help?

We're here to ensure your Aesthetic Pass experience is seamless. Browse our FAQ or reach out directly.

Contact Us

Have a question, issue, or suggestion? Our team typically responds within 24 hours.

Email Support

support@aestheticpass.com

Response Time

Within 24 hours

Frequently Asked Questions

What is Aesthetic Pass?
Aesthetic Pass is a digital treatment passport for aesthetic medicine. It links saved treatment records — including products, practitioner-entered lot numbers, injection maps, and before/after photos — to the patient and lets the patient share available records with a provider through a time-limited QR access link.
How do I share my treatment history with a new doctor?
Go to your Profile tab and tap "Share Passport." This creates a QR code and bearer link that your doctor can scan. The link can be opened repeatedly for up to 24 hours by anyone who possesses it, so share it only with the intended recipient. The current app does not offer single-use or early-revocation controls.
Is my medical data secure?
We use HTTPS/TLS in transit, provider-managed encryption at rest, and row-level access policies. The mobile apps can use your device’s biometric authentication as a local app lock. No online service can guarantee absolute security; see our Privacy Policy for the safeguards, service providers, and data-rights controls that apply.
How do I export or delete my data?
Go to Settings → Privacy & Data to request a JSON export or delete your account. Deletion is subject to the legal-retention, shared-record, and backup provisions described in our Privacy Policy.
What does the Premium subscription include?
Bio Age Premium removes the monthly limit on Bio Age scans. The free Bio Age tier includes three scans per calendar month. Subscription availability, billing period, and price are shown in the Apple App Store or Google Play before purchase; clinic plans are described separately on our Pricing page.
How do I restore my subscription on a new device?
Sign in to the same Aesthetic Pass account and the same Apple App Store or Google Play account used for the purchase. If access does not refresh automatically, use the restore or purchase-sync option shown in the app, or contact support.
I'm a clinic — how do I get started?
Register your clinic at aestheticpass.com/clinics/register. Eligible clinic accounts can use the dashboard for treatment logging, inventory and lot-number records, and clinic analytics. A listing or account does not certify a clinic or authenticate a product.