Support
How Can We Help?
We're here to ensure your Aesthetic Pass experience is seamless. Browse our FAQ or reach out directly.
Contact Us
Have a question, issue, or suggestion? Our team typically responds within 24 hours.
Email Support
support@aestheticpass.com
Response Time
Within 24 hours
Frequently Asked Questions
What is Aesthetic Pass?
Aesthetic Pass is a digital treatment passport for aesthetic medicine. It lets patients securely store and share their complete treatment history — including products used, lot numbers, injection maps, and before/after photos — with their providers via encrypted QR codes.
How do I share my treatment history with a new doctor?
Go to your Profile tab and tap "Share Passport." This generates a secure, time-limited QR code that your doctor can scan. You can choose to create a single-use link or one that expires after a set period.
Is my medical data secure?
Yes. All data is encrypted in transit and at rest. We use certificate pinning, biometric authentication (Face ID / Touch ID), and row-level security policies to ensure only you and your authorized providers can access your data. We are fully GDPR compliant.
How do I export or delete my data?
Go to Settings → Privacy & Data. From there you can export all your data as a JSON file or permanently delete your account. Account deletion removes all your data from our servers within 30 days, in compliance with GDPR.
What does the Premium subscription include?
Premium unlocks unlimited treatment photos, GlowScore skin tracking, advanced analytics, data export, priority support, and an ad-free experience. You can subscribe monthly or annually. The free tier includes basic treatment logging, up to 3 photos per treatment, and QR passport sharing.
How do I restore my subscription on a new device?
Sign in with the same Apple ID or email you used originally. If your premium features don't appear automatically, go to the Premium screen and tap "Restore Purchases" at the bottom.
I'm a clinic — how do I get started?
Register your clinic at aestheticpass.com/clinics/register. Once verified, you'll access the clinic dashboard for treatment logging, inventory management, supply chain verification, and patient analytics.